Swift Air

I placed a call for service because my heat was not working properly, I was told that someone would be right out to assist. I was so surprised to see that someone showed up within thirty minutes to diagnose the problem. The tech who was very nice and polite found the issue and repaired it in a timely manner. Just as I was about to send this response, it started acting up again. I placed another call, and the tech is on the way back to further diagnose the issue. Will repost when fixed. Okay they responded a second time with an experienced technician that knew what he was doing. The issue was with the settings on the thermostat. Job well done. Customer service with this company is amazing

Rating: 3.5-4 Situation: Inherited house 5ton a/c out for over a couple of months. Requested diagnostic service to repair and quote for replacement. Quoted $90 for Diagnostic. That's it. Read on... Tech came per the online (FB) request. It was a Friday, so I was very relieved they could schedule me in at such short notice. Tech was professional and he waited as I fought through traffic to get to the house. The tech assessed and said inside "okay"; Being my unit is older okay was a fair call. The outside compressor was the problem. He siad he could fix it or give me a temp solution until I am ready to buy a whole new unit- I agreed. We didn't discuss a price for that fix at any point. My fault. I suppose I was so eager to get some air that I didn't follow through. however. I WOULD HAVE APPRECIATED THE COMPANY OFFERING FULL DISCLOSURE & COST BEFORE BEGINNING TO WORK. Giving me a chance to decide whether or not to proceed. It wasn't until the tech finished that I was given total cost including diagnostic and hourly rate attached. Total: ALMOST $450 and the part he replaced HAS NO WARRANTY. Sooooooo if in fact I have to replace, I am out $400+ and the cost of a new unit. The unit is still running (thank goodness), however, I am pricing for a new 5ton system. If I choose to do business with Swift Air, they will only apply the diagnostic fee to the purchase. Goodluck

I have been using Swift Air for many years and they have always over extended their customer satisfaction. Their workers are not only professional but also caring and providing their best. They cleaned up after all jobs and left it as it was. Swift Air cares for the homeowner to get a safety issue taken care of asap. They even worked in the weekend because the heat was over bearing for my bedridden mom and offered their personal portable cooler. Their service is pass 10+ for always taken care of their customer with care. 💕💕💕

I really appreciated that this company answers the phone, even on weekends and holidays. I also appreciated that the tech got back with me shortly after the answering service took my call to update me on his status. Same day service was provided both times we needed them. He had all the parts we needed in his van and quickly repaired the issues we were having. The techs were friendly and knowledgeable. This company earned our business for sure.

We hired Swift Air for two min-splits this past summer. Both have not worked for over 5 months. The install was very sloppy and their crews very unprofessional. In fact we had a new crew each day and came to find out that the previous installation crews no longer worked there. After FOURTEEN service visits to repair the units Swift Air has been unable to fix. They still now refuse to condemn the units hiding behind the manufacturer (Gree - which is Chinese junk). The owner its representatives have been unwilling to do the right thing either 1) replace the units or refund our Money (which is entirely within their ability). After 5 months of this we have hired another contractor - Comfort Air - who installed two new units in one day with zero problems. My advice do not use Siwft - 1) Bad manufacturer 2) Bad Install 3) Bad Service 4) Bad values. We will be suing them for damages.